Frequently Asked Questions
How does Donate The Change work?
When you make a contactless payment using our wearable device, our system automatically rounds up the transaction to the nearest pound and donates the difference to your chosen charity. You set the rules for how much to donate.
Is there a minimum donation amount?
No. You can choose to donate as little as 1p per transaction, or set higher amounts. Most users donate between 10p-£1 per transaction.
How do I track my donations?
You'll receive monthly statements showing all your donations, and can access real-time reports through our mobile app or web portal.
Can I change my charity?
Yes, you can change your supported charity at any time through your account settings. Changes take effect from the next transaction.
Can a Charitable Cause Join? Do I Need a Charity Number?
Learn if your charitable cause can join Donate The Change and whether a charity number is required.
Can I Close My Donate The Change Account at Any Time?
Find out if you can close your Donate The Change account at any time and the steps involved.
Can I Request a Contract to Read?
Discover how to request and review a contract for Donate The Change services.
How Does a Charity Qualify to Join Donate The Change?
Understand the qualifications and requirements for a charity to join Donate The Change.
How Much Does It Cost Charities?
Learn about the costs for charities participating in Donate The Change.
What Happens with My Data?
Understand how Donate The Change handles and protects your personal data.